Voyager is a leading provider of global mobility services, offering comprehensive fleet management and leasing solutions to businesses worldwide. They provide rideshare drivers and local paratransit services with access to a fleet of well-maintained vehicles. With a focus on optimizing fleet performance, Voyager is committed to delivering innovative solutions that enhance operational efficiency while reducing costs for customers.

Voyager’s Challenges

Before partnering with ServiceUp, Voyager faced several challenges in managing collision repairs. Their repair process was fragmented, resulting in longer cycle times and increased costs. The lack of centralized oversight led to inefficiencies in managing approvals, tracking vehicle history, and ensuring repairs were completed without unnecessary delays or fraudulent charges. Voyager needed a platform to centralize repair orders, provide transparency across the vendor network, and streamline the approval process.

ServiceUp’s Solution

In response to Voyager’s challenges, ServiceUp implemented ServiceUp Connect, a platform feature designed to give fleet operators direct control over their repair orders while leveraging their own network of trusted shops.

Centralized Repair Management Platform

ServiceUp Connect enabled Voyager to manage all collision repairs through a single platform. The centralized system allowed Voyager’s team to track the status of each repair, consolidate approvals, and easily access detailed vehicle history. This visibility empowered Voyager to make data-driven decisions about recurring vehicle issues and ensured that repairs were handled efficiently.

Consolidated Vendor Network and Billing

ServiceUp provided insights into the vendor network, allowing Voyager to select shops based on performance, past repair quality, and overall relationship. This access to shop data ensured that Voyager could make informed decisions and allocate repairs to the best-suited vendors, reducing the risk of delays or subpar work. Additionally, ServiceUp consolidated billing, simplifying financial management and reducing administrative overhead.

Streamlined Communication and Approval Process

One of the most significant improvements ServiceUp Connect offered was the streamlining of Voyager’s communication with shops and the repair approval process. With a centralized hub, Voyager reduced the time it took to move vehicles through the repair cycle, ensuring repairs were completed faster and without unnecessary delays.

The Results

Faster Repair Cycle Times

By utilizing ServiceUp Connect, Voyager reduced repair cycle times by 30%. The streamlined approval process ensured vehicles were repaired promptly and returned to service faster.

Consolidated Billing for Collision Repairs

Voyager’s billing process became more efficient with ServiceUp’s consolidated billing feature, eliminating the need for multiple invoices and manual tracking. This consolidation reduced administrative burdens and allowed for greater focus on core fleet operations.

Improved Insight and Reduced Fraud Risk

The ability to pull comprehensive vehicle history within ServiceUp Connect gave Voyager better visibility into recurring issues and allowed for proactive management of potential vehicle problems. Additionally, the transparency and control over the repair network significantly reduced the risk of fraudulent charges.

"Before ServiceUp, managing our collision repairs was a lengthy and complex process. The insights into our shop network and the ability to track everything in one place have been game-changers for us. We’ve seen faster repairs, reduced costs, and have peace of mind knowing everything is being managed effectively.” —  Bennett Harris, Director of National Fleet Operations, Voyager

About ServiceUp

ServiceUp is a cutting-edge platform specializing in streamlining and automating vehicle repair processes for fleets and insurance carriers. With a focus on efficiency, transparency, and cost-effectiveness, ServiceUp leverages its on-demand repair platform to optimize the repair lifecycle, ensuring minimal downtime and maximum operational effectiveness.