In this episode of The BrakeDown, Kam Thandi and Khaled Ramzi discuss the current challenges in the auto repair industry, including labor shortages, equipment needs, and the impact of electric vehicles. Khaled shares his journey into the automotive world and his role at ServiceUp, emphasizing the importance of transparency and quality in repairs. The conversation also touches on the evolving relationship between repair shops and insurance companies, the role of AI in the industry, and strategies for shops to stay competitive in a rapidly changing landscape.